CSA Sentry Terms of Service

These Terms are a binding agreement between you and CSA Sentry LLC. If you use CSA Sentry for an agency, company, team, or other organization, you represent that you have authority to accept these Terms for that organization.

You must be at least 18 years old, or the age of majority where you live, to create an account or subscribe. You are responsible for giving accurate account information and keeping your login credentials secure.

You are responsible for activity under your account, including activity by anyone you allow to use it. Tell us promptly if you believe your account has been accessed without permission.

CSA Sentry is a carrier-monitoring tool for insurance agents. You import a roster of motor carriers, and CSA Sentry watches each carrier’s public FMCSA safety data — the FMCSA intervention-prioritization flag, public absolute measures, safety rating, and authority and insurance status — then flags changes in plain renewal language and saves a dated monitoring record you can export.

CSA Sentry is software for a licensed insurance producer. It is not an insurance agent, broker, underwriter, or advisor, and using it does not create an agency, fiduciary, or special relationship between you and CSA Sentry.

Alerts, bands, renewal notes, summaries, and exports are informational. They describe observed FMCSA data; they are not guarantees and not a prediction of what any insurer, underwriter, or carrier will do.

Carrier safety data is sourced from the U.S. Federal Motor Carrier Safety Administration (FMCSA) via its public QCMobile web service and open data. As a work of the U.S. Government, FMCSA data is not subject to domestic copyright. CSA Sentry accesses FMCSA data through FMCSA’s public developer program and uses it consistent with FMCSA’s published guidance for that data — including FMCSA’s direction that SMS data is not a safety rating — and with FMCSA’s stated purpose of supporting tools that help users access carrier registration, authority, insurance, and safety information.

CSA Sentry is not affiliated with, endorsed by, or sponsored by FMCSA or the U.S. Department of Transportation. We do not certify, audit, or guarantee FMCSA data, and we do not present derived or estimated values as official FMCSA standing.

FMCSA data changes over time and may be incomplete, delayed, or unavailable. CSA Sentry shows the FMCSA snapshot date where available so you can see the as-of date for what you’re looking at.

Per FMCSA, readers should not draw conclusions about a carrier’s overall safety condition from this data. FMCSA Safety Measurement System (SMS) data is not a safety rating under 49 U.S.C. 31144. Unless FMCSA has issued an UNSATISFACTORY rating or an order to cease operations, the carrier is authorized to operate. Data sourced from FMCSA; verify at the official FMCSA SMS/SAFER site.

Note that for property and freight carriers, FMCSA does not publish BASIC percentiles. CSA Sentry monitors the FMCSA intervention-prioritization flag, public absolute measures, safety rating, and authority and insurance status — not a percentile-based score.

CSA Sentry outputs are not insurance, underwriting, coverage, or legal advice, and they do not predict any insurer’s, underwriter’s, or carrier’s decision. Whether a premium changes, a policy renews or non-renews, or coverage applies is a determination CSA Sentry cannot and does not make.

CSA Sentry does not market itself as errors-and-omissions (E&O) protection. The monitoring record is a neutral, timestamped record you may keep in your own file and bring to a renewal conversation. It is not a legal opinion and does not establish, limit, or discharge any duty you owe a client.

You remain responsible for your own professional judgment, advice, and recommendations to your clients, in line with your licenses and applicable law.

You must independently verify carrier data at the official FMCSA SMS and SAFER sites, confirm a carrier’s authority, licensing, and insurance status at FMCSA’s Licensing & Insurance (L&I) system (li-public.fmcsa.dot.gov) and with the carrier, and check those sources for current standing before relying on any alert or export.

Do not treat a CSA Sentry alert as the final word. Treat it as a prompt to check the source. Authority and insurance status in particular should be confirmed directly before you act, and may lag recent FMCSA filings.

CSA Sentry reflects public FMCSA data as published; we do not alter, audit, or rate carriers. To challenge the accuracy of FMCSA safety data, use FMCSA’s DataQs system (dataqs.fmcsa.dot.gov); we refresh from FMCSA on each monthly run. To report a display issue, contact support@csasentry.com.

You may provide your agency name, the carriers you monitor (USDOT/MC numbers, carrier names, renewal dates), alert preferences, alert-outcome feedback, notes, support messages, and other content. You keep ownership of content you provide.

You grant CSA Sentry a worldwide, non-exclusive, royalty-free license to host, store, process, and use your content as needed to operate CSA Sentry, monitor your carriers, provide support, prevent abuse, and comply with law.

Only provide roster and account information you have the right to use. You are responsible for any decision, advice, or business action you take based on CSA Sentry outputs.

CSA Sentry is a flat monthly subscription: $49/mo Solo and $149/mo Agency. There is no contract, no per-lookup fee, and no per-carrier or contingent fee tied to a specific carrier’s outcome. Prices, taxes, trials, and plan features are shown at checkout.

By starting a paid subscription, you authorize CSA Sentry and its payment processor to charge your selected payment method monthly until you cancel. If a payment fails, we may retry the charge, ask you to update payment information, limit access, or cancel the subscription.

You can cancel anytime through the billing flow or by contacting support. Cancellation takes effect at the end of the current billing period unless the checkout flow, applicable law, or a separate written agreement says otherwise.

Fees are non-refundable except where required by law, stated at checkout, or approved by CSA Sentry in writing. Canceling does not automatically delete your account or historical data.

You may not use CSA Sentry to violate law, infringe rights, harass others, defame a carrier, or make claims about a carrier you cannot substantiate from the source data.

You may not interfere with CSA Sentry, bypass access controls, probe vulnerabilities without permission, use automated scraping or excessive requests, reverse engineer non-public parts of the service, or access another user’s account or data.

You may not resell, sublicense, publish, or repackage CSA Sentry’s service or data at scale as a competing product or bulk data feed without written permission.

CSA Sentry may limit, suspend, or terminate access if we reasonably believe an account violates these Terms, creates security or legal risk, abuses the service, or could harm other users, CSA Sentry, FMCSA, or third parties.

CSA Sentry relies on third-party infrastructure, authentication, payment, email, and hosting providers, and on FMCSA’s public data services. Those services are governed by their own terms and policies. Product analytics are first-party and run on CSA Sentry’s own infrastructure, as described in the Privacy Policy.

If FMCSA or another provider changes access, removes content, limits use, or requires deletion, CSA Sentry may remove or alter related data, alerts, or features without liability.

CSA Sentry and its licensors own the software, interfaces, designs, threshold logic, data models, trademarks, documentation, and other service materials. These Terms give you a limited right to use CSA Sentry, not ownership of CSA Sentry technology. FMCSA data remains public federal data.

If you send suggestions, requests, comments, ratings, or other feedback, CSA Sentry may use them without restriction or compensation to improve, develop, and market the product.

CSA Sentry may change, add, remove, suspend, or discontinue features, data integrations, limits, plans, or outputs as the product evolves. We try to keep the service reliable, but we do not guarantee uninterrupted or error-free availability.

You may stop using CSA Sentry at any time. CSA Sentry may suspend or terminate your access if you breach these Terms, create risk, fail to pay, or use the service in a way that may harm CSA Sentry, users, FMCSA, or third parties.

Sections that by their nature should survive termination — including payment obligations, intellectual-property rights, disclaimers, limits of liability, indemnity, and dispute provisions — will survive.

We may update these Terms from time to time. For minor changes — like fixing a typo, clarifying wording, or updating contact details — the change takes effect when we post it and update the date on this page.

When a change is material — for example, a price increase, a meaningful change to what the service does, or a change to your rights, our liability, or how disputes are handled — we will give you at least 30 days’ notice before it takes effect, by email or an in-product notice. If you do not agree, you can cancel your subscription before the change takes effect, and you will not be charged for a renewal under the revised Terms. Continuing to use CSA Sentry after a change takes effect means you accept the revised Terms.

CSA Sentry is provided “as is” and “as available.” To the fullest extent allowed by law, CSA Sentry disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and availability.

CSA Sentry does not warrant that FMCSA data or any output will be accurate, complete, current, or suitable, or that an alert will be timely or free from errors or omissions.

To the fullest extent allowed by law, CSA Sentry will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages; lost revenue; lost goodwill; lost data; business interruption; or the cost of substitute services.

To the fullest extent allowed by law, CSA Sentry’s total liability for all claims related to the service or these Terms will not exceed the greater of $100 or the amount you paid to CSA Sentry for the service in the three months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you. In that case, liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless CSA Sentry and its owners, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from your content, your use of CSA Sentry, your advice or business actions, your violation of these Terms, or your violation of law or third-party rights.

Before filing a claim, you agree to contact CSA Sentry and try to resolve the dispute informally. These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules, and any dispute not resolved informally will be brought exclusively in the state or federal courts located in New Jersey; you consent to personal jurisdiction there, unless applicable law requires otherwise.

Questions about these Terms, account access, billing, or data can be sent through the support page or to support@csasentry.com.

Entire agreement. These Terms, together with the Privacy Policy and any terms presented at checkout, are the entire agreement between you and CSA Sentry regarding the service and supersede all prior or contemporaneous agreements, proposals, or representations, whether written or oral.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Assignment. You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent, and any attempted assignment in violation of this section is void. We may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, financing, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

No waiver and no third-party beneficiaries. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms do not create any third-party beneficiary rights, and no person or entity other than you and CSA Sentry has any right to enforce them.